Privacy Policy

Last Updated: 01/09/2023

AventoTours (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or interact with our website. By booking with us, you agree to the terms of this policy.

1. Information We Collect

 Personal Information

We collect personal data that you provide during the booking process or when contacting us. This includes:

• Full name, email address, and phone number.
• Pick-up and drop-off addresses.
• Names and ages of all guests (children and adults).
• Payment details (processed securely via Stripe; no card details are stored).

 Non-Personal Information

Our website automatically collects non-personal data to improve functionality, including:

• IP address, browser type, and operating system.
• Website usage statistics via cookies and analytics tools.

 Sensitive Information

We do not request or process sensitive data, such as health information or government IDs.

2. How We Use Your Information

Your data is used for the following purposes:

• Booking and Service Fulfillment: Ensuring your reservation is processed and the tour runs smoothly.
• Communication: Sending booking confirmations, updates, and customer support responses.
• Marketing: Providing information about special offers, tours, or discounts (only with your consent).
• Legal Compliance: Meeting regulatory and legal obligations.
• Improvement: Analyzing data to enhance our services and website functionality.

3. Sharing Your Data

We only share personal data in the following circumstances:

• Payment Providers: With Stripe for secure payment processing.
• Drivers and Guides: To facilitate pick-up and ensure service delivery.
• Legal Obligations: When required by law or to protect our rights.

4. How We Protect Your Information

We implement industry-standard measures to protect your data, such as:

• SSL encryption for secure data transmission.
• Secure servers and restricted access to personal data.
• Regular security audits to identify vulnerabilities.

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal requirements.
• Opt-Out: Withdraw consent for marketing emails at any time.

6. Cookies and Tracking

Cookies are used to improve your experience and collect analytics data. You can control or disable cookies via your browser settings, though some features may not work without them.

7. Contact Us

For privacy-related inquiries, email us at contact@aventotours.com.