Booking Policy

Last Updated: 01/09/2023

At AventoTours, we aim to provide transparency and flexibility in our booking process.
Please review our Booking Policy to understand payment, pick-up, cancellation, and rescheduling terms.

1. Booking Options

• Book directly through our website or via our platforms on GetYourGuide and Viator.
• Once a booking is completed, you’ll receive an email confirmation with the details.

2. Payment Terms

• 50% Deposit: Pay 50% upfront to secure your booking. The remaining 50% must be paid directly to the driver at pick-up.
• Full Payment: Pay the full tour amount at the time of booking for convenience.
• All payments are securely processed through Stripe.

3. Pick-Up and Drop-Off

• Pick-up location details must be provided during booking.
• Changes to pick-up details must be communicated at least 24 hours before the tour.
• Drivers will wait a maximum of 15 minutes after the scheduled pick-up time.

4. Cancellation Policy

• 48+ Hours Before Tour Start: Full refund for cancellations.
• Less Than 48 Hours: A 50% refund of the total amount or the option to reschedule.
• Refunds are processed within 7 business days.

5. Rescheduling Policy

• Rescheduling is free if requested at least 48 hours in advance.
• If the new tour is more expensive, the price difference must be paid.

6. Special Offers and Discounts

• Discounts, if available, are applied automatically during booking.
• Promotions cannot be combined unless explicitly stated.

7. Contact Us

• For assistance with bookings, email us at contact@aventotours.com.
• WhatsApp us at +212 6 72708900.